Terms and Conditions

Terms of Service

These Terms of Service govern your use of the website located at https://rishtana.com and any related services provided by Rishtana. By accessing https://rishtana.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by Rishtana. We, Rishtana, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication. These Terms of Service were last updated on May 15, 2024.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;
remove any copyright or other proprietary notations from any materials and software on this website;
transfer the materials to another person or “mirror” the materials on any other server;
knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Rishtana provides;
use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;
use this website or its associated services in violation of any applicable laws or regulations;
use this website in conjunction with sending unauthorized advertising or spam;
harvest, collect, or gather user data without the user’s consent; or
use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Rishtana and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by Rishtana at any time.

User-Generated Content

You retain ownership of any intellectual property rights in the content you submit to Rishtana for publication on our website. While we never claim ownership of your content, we do require a license from you to facilitate its use. By using our website and its services to post, upload, share, or otherwise transmit content, you grant us a non-exclusive, royalty-free, transferable, sub-licensable, worldwide license to use, distribute, modify, run, copy, publicly display, translate, or create derivative works of your content. This is done in a manner consistent with your privacy preferences as outlined in our Privacy Policy.

This license is crucial for operating and promoting our services effectively and extends beyond the termination of your account, particularly for content that has been integrated into commercial or sponsored content. However, you may terminate this license at any time by deleting your content or your account. Please note that if your content has been used in ways that extend beyond your deletion, such as in promotional outputs or shared by other users, the license will continue until such content is no longer used in these capacities.

Additionally, by registering and using Rishtana, you confirm that you are at least 18 years of age and are capable of entering into legally binding contracts. It is essential that all information you provide during registration is accurate, current, and complete, and it remains your responsibility to update this information as necessary to ensure its integrity. Rishtana is designed exclusively for lawful use, focusing on helping users find matrimonial alliances without exposure to abusive or fraudulent activities. We strictly prohibit any use of our service that disrupts its normal operation, such as the propagation of malicious software or engaging in illegal activities.

Your username and other identifying information linked to your account may also be used by us, strictly adhering to the preferences you set under your privacy settings and within the boundaries of our Privacy Policy. This approach ensures that your contributions are appropriately attributed and enhances the trust and safety of our platform, promoting a secure environment for all users to engage in their search for matrimonial partners.

Account Management

To use our services at Rishtana, you must create an account by providing accurate and current information. It is imperative that you update your account details as necessary to reflect any changes. You are responsible for maintaining the confidentiality of your account and for all activities that occur under it. In the event of any unauthorized access to your account, you must notify us immediately. Rishtana will not be liable for any losses or damages arising from your failure to protect your account information.

When registering, it is crucial that you safeguard your account details and inform us without delay of any unauthorized usage. This helps maintain a secure environment conducive to finding matrimonial matches. We equip our platform with various tools designed to facilitate your search based on personal preferences and the information you provide. However, Rishtana reserves the right to terminate or suspend accounts that breach our terms of service, such as actions that negatively impact other users or our platform’s reputation.

Rishtana uses advanced encryption technologies to secure your data and uphold confidentiality. We handle your personal information in compliance with applicable data protection laws and do not share it with third parties unless such sharing is necessary to provide our services or is required by law. You have the option to make your profile private, which restricts the visibility of your photos to only those contacts you approve.

We encourage you to actively engage with our platform’s functionalities to improve your chances of finding a suitable match. Rishtana may, without liability, modify or discontinue any of its services at any time as part of our commitment to adapt to technological advancements and evolving user needs. Additionally, you have the right to access, correct, or delete your personal information at any time through our support team. We are dedicated to upholding the highest standards of data privacy and will address any concerns regarding data misuse or privacy breaches promptly.

No Refund Policy

All payments made to Rishtana are non-refundable. By using our services, you agree and acknowledge that no refunds will be issued for any reason, including but not limited to dissatisfaction with the service, failure to find a suitable match, or termination of your account. Exceptions to this policy will be made in accordance with applicable law, including the Consumer Protection Act, 2019, or in cases of technical failures directly attributable to Rishtana, at our sole discretion.

Disclaimer and Limitations of Liability

Rishtana provides its website and the materials on it on an ‘as is’ basis, without any representations or warranties, express or implied. To the extent legally permissible, Rishtana expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property rights. Rishtana does not warrant the accuracy, timeliness, or completeness of the materials provided on its website, nor does it guarantee that the website will remain available or that the material on the website is kept up-to-date.

In no event will Rishtana, its affiliates, or their respective officers, directors, employees, agents, or suppliers be liable for any consequential, incidental, indirect, special, punitive, or exemplary damages whatsoever arising out of or in connection with your use of or inability to use the website and its services, including but not limited to lost profits, business interruption, loss of goodwill, or loss of data, even if Rishtana has been advised of the possibility of such damages. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Rishtana has been advised of the possibility of such damage.

In the context of matrimonial services, where decisions and interactions can be highly personal and sensitive, Rishtana also disclaims liability for any emotional distress, mental anguish, or similar conditions stemming from the use of its services. This includes, but is not limited to, the outcomes of interactions or contacts made through our platform, the accuracy or reliability of profiles provided through our service, or the compatibility of matches made on the platform.

While Rishtana takes stringent measures to protect the confidentiality and security of your personal information and employs advanced encryption technologies, it disclaims all liability for any breach of security or unintended loss or disclosure of information due to internet transmissions.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations may not apply to you. If you are dissatisfied with any portion of the site, or with any of these terms of service, your sole and exclusive remedy is to discontinue using the site.

Data Breach Disclaimer

Rishtana employs advanced security measures to protect your personal data and ensure the confidentiality of our services. However, you acknowledge and agree that no system can be completely secure. Rishtana shall not be held liable for any damages resulting from unauthorized access to, or breaches of, your data, unless caused by gross negligence or willful misconduct on our part.

Rishtana complies with the Digital Personal Data Protection Act, 2023, and will notify affected users and the Data Protection Board in the event of a data breach, as required by law. It is your responsibility to take appropriate precautions to safeguard your account and personal information, including the use of secure passwords and refraining from sharing sensitive details with others.

Accuracy of Materials

The materials presented on the Rishtana website are provided for general information purposes and are not exhaustive. Rishtana does not guarantee the completeness, accuracy, or timeliness of the information found on its site. Given the nature of the matrimonial service industry, where user-generated content forms a substantial part of the material available, Rishtana cannot assure the accuracy, likely results, or reliability of the use of such materials or any information provided by other users.

Users are advised not to rely solely on the information provided through our website for making important personal decisions. Instead, it is recommended to use a combination of resources, including direct communication with potential matches and, where appropriate, consultation with family, friends, or counselling professionals. Rishtana is not responsible for any decisions taken based on the information provided on its website.

We reserve the right to make changes to the content on our site at any time without prior notice. These changes may relate to the user profiles, advice articles, and other content that forms part of the services offered. Users are responsible for regularly reviewing these changes and ensuring that any interactions or decisions made based on information obtained from the Rishtana site take into account such updates.

By using the Rishtana website, you acknowledge that you bear all risks associated with the accuracy and relevance of the information available on the platform. This caution is particularly critical in the context of a matrimonial service, where personal judgment and discretion are key to evaluating potential relationships.

Additional Tools

Please note that our website may include third-party tools which are outside of our control. The access to said tools is provided on an ‘as is’ basis with no warranties, expressed or implied, and without any endorsement. We are not liable for the use of the third-party tools provided on our website. You are solely responsible for any risks associated with using said tools, we recommend reading the relevant third-party provider’s Terms of Service. Rishtana has the right to offer new third-party tools in the future.

Links

Rishtana has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Rishtana of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Inaccuracies and Mistakes

Please note that any content available on our website may contain typographical errors, inaccuracies, or mistakes related to the service’s description and availability. We have the right to cancel or update any existing services should any information provided by us be proven inaccurate. Said information can be amended at any time without prior notice. Please note that we are not obligated to clarify any of the information related to our website and service.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the website; (3) breach of these Terms of Service; (4) any breach of your representations and warranties set forth in these Terms of Service; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the website with whom you connected via the website.

Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Entire Agreement

These Terms of Service and any policies or operating rules posted by us on the website or with respect to the website constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision. These Terms of Service operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Service and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms of Service or use of the website. You agree that these Terms of Service will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Service and the lack of signing by the parties hereto to execute these Terms of Service.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of California. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Class Action Waiver

To the fullest extent permitted by law, you agree that any dispute or claim arising out of or relating to these Terms of Service or your use of our services shall primarily be resolved on an individual basis. Nothing in this clause limits your rights under the Consumer Protection Act, 2019, or any applicable law that permits group complaints.

Arbitration Agreement

Any dispute, controversy, or claim arising out of or relating to these Terms of Service, including the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in indicated by us city in India, and the decision of the arbitrator(s) shall be final and binding.

You waive your right to a trial by jury or to participate in any class or representative proceeding. Each party shall bear its own costs of arbitration unless otherwise determined by the arbitrator. This clause does not preclude you from seeking relief in a consumer forum or small claims court for disputes or claims within its jurisdiction.